E-Commerce Channel Supervisor - Marketplace Talent Pool

Join Erajaya, a leading player in Indonesia’s retail and consumer products sector, as an E-Commerce Channel Supervisor in our dynamic Marketplace Talent Pool. This role is perfect for detail-oriented professionals with a passion for digital commerce and a drive to excel in a fast-paced environment. Based in Badung, Bali, you'll play a crucial role in managing and optimizing our marketplace operations, ensuring seamless customer experiences and driving sales growth.

As an E-Commerce Channel Supervisor, you'll be at the forefront of our digital retail strategy, working closely with our team to manage inventory, handle customer inquiries, and streamline our online sales processes. This role offers a unique opportunity to leverage your expertise in e-commerce platforms like Tokopedia, Shopee, and Lazada, as well as your proficiency in tools such as Google Analytics and Meta Business Suite. With a minimum of 3 years of experience in e-commerce channel management, you'll bring a wealth of knowledge to our team and have the chance to grow professionally in a supportive and innovative work environment.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize our marketplace listings across platforms like Tokopedia, Shopee, and Lazada.
• Oversee inventory management, ensuring accurate stock levels and timely restocking.
• Handle customer inquiries and complaints, providing excellent service and resolving issues promptly.
• Monitor sales performance and implement strategies to drive growth and improve conversion rates.
• Analyze data using tools like Google Analytics and Meta Business Suite to identify trends and opportunities.
• Collaborate with cross-functional teams to ensure seamless integration of online and offline sales channels.
• Stay updated with industry trends and best practices in digital commerce.
• Lead and mentor junior team members, fostering a culture of continuous learning and improvement.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in e-commerce channel management, preferably in the retail or consumer products sector.
• Proven track record of managing multiple marketplace listings and driving sales growth.
• Strong understanding of e-commerce platforms like Tokopedia, Shopee, and Lazada.
• Proficiency in data analysis tools such as Google Analytics and Meta Business Suite.
• Excellent communication and interpersonal skills, with the ability to handle customer inquiries and complaints professionally.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Certification in e-commerce or digital marketing is a plus.

🛠️ Keahlian

Lowongan Terkait