Lead Front Desk Receptionist

Sun Urban Jaya · 📍 Baturaja · Diposting 2026-10-13
FULL_TIME⭐ TERVERIFIKASI
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Sun Urban Jaya is looking for a highly organized and customer-focused Lead Front Desk Receptionist to join our team in Baturaja. This role is crucial in ensuring smooth operations and providing excellent service to our guests. As the lead, you will be responsible for managing the front desk team and ensuring that all guest needs are met efficiently and professionally.

We offer a competitive salary and a dynamic work environment. If you are passionate about hospitality and have a proven track record in front desk management, we encourage you to apply.

Join us and be part of a team that values your skills and contributes to our success.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Manage the front desk team, including scheduling, training, and performance evaluations.
  • Handle guest check-ins and check-outs, ensuring accurate and timely processing.
  • Coordinate with other departments to ensure seamless guest experiences.
  • Resolve guest complaints and concerns promptly and professionally.
  • Maintain the front desk area and ensure it is clean and organized at all times.
  • Monitor front desk operations and implement improvements as needed.
  • Ensure compliance with hotel policies and procedures.
  • Provide excellent customer service and maintain a positive guest experience.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Minimum of 3 years of experience in front desk receptionist or similar role in the hospitality industry.
  • Proven leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in using front desk software and other relevant tools.
  • Ability to work well under pressure and meet tight deadlines.
  • Familiarity with local regulations and industry standards.
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.

    • 🛠️ Keahlian

    LeadershipCustomer ServiceTeam ManagementProblem SolvingCommunicationOrganizationMultitasking
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