Community Engagement Executive - Grab (Samarinda, East Kalimantan)

Join Grab, Southeast Asia’s leading superapp, as a Community Engagement Executive in Samarinda, East Kalimantan! In this dynamic role, you will be the bridge between Grab and our vibrant community of drivers, partners, and users. Your mission is to build strong relationships, foster trust, and drive community engagement through innovative programs and initiatives.

At Grab, we are committed to creating a seamless and enjoyable experience for our users. As a Community Engagement Executive in Samarinda, you will work closely with local partners, community leaders, and Grab’s team to develop and implement strategies that enhance the community’s connection with our platform. This role offers a unique opportunity to make a tangible impact on the community while growing your career in a fast-paced, innovative environment.

Daily, you will engage with drivers and partners through various channels, including social media, community events, and one-on-one interactions. You will also collaborate with the marketing and operations teams to ensure that community feedback is incorporated into Grab’s services, helping us continuously improve and innovate.

📋 Tanggung Jawab Pekerjaan

• Develop and implement community engagement strategies to build strong relationships with Grab’s drivers, partners, and users in Samarinda.
• Organize and participate in community events, workshops, and initiatives to foster engagement and loyalty.
• Leverage social media platforms such as Facebook, Instagram, and WhatsApp to create and share engaging content that resonates with the community.
• Conduct surveys, focus groups, and feedback sessions to gather insights and improve Grab’s services based on community input.
• Collaborate with local partners, community leaders, and Grab’s teams to develop and execute community-driven programs.
• Monitor and analyze community engagement metrics to assess the effectiveness of initiatives and make data-driven decisions.
• Stay updated with industry trends and best practices in community engagement to continuously enhance Grab’s approach.
• Represent Grab at community events and public appearances to build brand awareness and trust.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
• Minimum of 3 years of experience in community engagement, marketing, or a related field, with a proven track record of successful community initiatives.
• Strong understanding of social media platforms and digital marketing tools such as Facebook Insights, Google Analytics, and Hootsuite.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and engage with diverse communities.
• Proficient in using Microsoft Office Suite (Excel, PowerPoint, Word) and familiar with CRM tools such as Salesforce or HubSpot.
• Ability to work independently and manage multiple projects simultaneously in a fast-paced environment.
• Fluency in both written and spoken English and Bahasa Indonesia.
• Passion for technology and a desire to contribute to the growth of Grab’s community in Samarinda.

🛠️ Keahlian

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