Customer Service Agent - Contact Center (Yogyakarta)

Join Transcosmos as a Customer Service Agent in our dynamic Yogyakarta Contact Center and embark on a fulfilling career with opportunities for professional growth and work-life balance. At Transcosmos, we foster a collaborative environment where your skills and dedication are valued. As a Customer Service Agent, you'll be at the heart of our operations, handling customer inquiries and ensuring their satisfaction. Our Yogyakarta Contact Center is equipped with state-of-the-art tools to support your daily tasks, and we offer competitive benefits to help you thrive both personally and professionally.

In this role, you'll interact with customers via phone, email, and chat, providing them with prompt and accurate information. You'll also work closely with our team to resolve issues efficiently and maintain high service standards. Transcosmos is committed to continuous improvement, and we provide regular training to help you develop your skills and advance your career.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Provide accurate and timely information to customers, addressing their concerns and questions.
• Document customer interactions and maintain detailed records of all transactions.
• Work with the team to resolve customer issues and escalate problems as needed.
• Adhere to service level agreements (SLAs) and quality standards.
• Participate in regular training sessions to enhance your skills and knowledge.
• Collaborate with cross-functional teams to ensure seamless customer service.
• Contribute to team meetings and brainstorming sessions to improve service processes.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Proficiency in using CRM systems such as Salesforce or Zendesk.
• Familiarity with contact center software like Cisco Finesse or Avaya.
• Ability to work under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Excellent problem-solving skills and a customer-centric approach.
• Ability to multitask and manage multiple tasks simultaneously.

🛠️ Keahlian

Lowongan Terkait